|
|
|
|
|
|
|
|
|
|
Yes! Use our interactive Pharos Estimate Calculator to get a rough estimate of implementing Pharos in your org. It takes less than a minute, and the dynamic calculations mean you can run what-if scenarios to see which package makes sense for you.
Any user who is active in your Salesforce instance counts as a user for Pharos. For example, if your Salesforce contract is for 500 users, but only 437 are active, then we would only bill for the 437 users. User count is updated at each Pharos contract renewal.
Community users are steeply discounted. We take an average of the monthly (active) community users or logins. Salesforce provides for named community licenses as well as login-based community licenses. We charge 1 cent for a login-based license and 10 cents for a named community license. The total charges are capped depending on the plan. You can use the calculator to estimate what your pricing may be.
Our displayed pricing is the monthly amount. Contracts are billed annually. Discounts can be applied to two-year contracts.
Your plan will revert to the free option. If you choose to subscribe later, we will upgrade your free account to the level of your subscription. Of course, you can also uninstall Pharos at any time and go back to the bad old days.
We never see personally identifiable information (PII). As a native app within Salesforce, Pharos works within the platform without ever touching or seeing your customer data or Salesforce records. Also, unlike other solutions, no customer data or records are ever transferred outside of your Salesforce org. We do see data related to the administration of the Pharos app, such as number of users and errors logged.
No. Pharos captures unhandled exceptions, flow failures, batch job errors, and more on its own—no Salesforce Event Monitoring or Shield license required.
If you already have Event Monitoring, the Event Monitoring Extension puts it to work. It brings additional Salesforce activity—Apex callouts, Lightning errors, access failures, login activity, and API calls—into Pharos as searchable logs, so it flows through the same enrichment, fingerprinting, issue tracking, and alerting as the rest of your error data. Your existing Event Monitoring investment becomes something you can actually search and act on.
Yes! If you’re a 501(c)3 in the United States or the equivalent in your home country, we offer a 50% discount on the Growth plan (up to 500 users). Contact us for details.
We have a growing network of partners and different plans to suit your business situation, with several ways you can engage to fit your business model. Pharos also now has a unique feature called "Multi-org Monitoring," which allows you to track issues and activities across multiple orgs and clients - whether they be individual companies or multiple orgs within a company. A single master dashboard shows you an all-up view across the orgs, while drill-down dashboards let you look at each org separately and in more detail. Visit our partner page to learn how you can benefit from the Pharos Partner Program!