Pricing Frequently Asked Questions
What constitutes a "user" in Pharos pricing?
Any user who is active in your Salesforce instance counts as a user for Pharos. For example, if your Salesforce contract is for 500 users, but only 437 are active, then we would only bill for the 437 users. User count is updated at each Pharos contract renewal.
Is there a monthly plan?
Our displayed pricing is the monthly amount. Contracts are billed annually. Discounts can be applied to two-year contracts.
What happens to my account after my free trial if I don't subscribe?
Your plan will revert to the free option. If you choose to subscribe later, we will upgrade your free account to the level of your subscription. Of course, you can also uninstall Pharos at any time and go back to the bad old days.
Does Pharos see my company's data?
We never see personally identifiable information. As a native app within Salesforce, Pharos works within the platform without ever touching or seeing your customer data or Salesforce records. Also, unlike other solutions, no customer data or records are ever transferred outside of your Salesforce org. We do see data related to the administration of the Pharos app, such as number of users and errors logged.
Do you require Salesforce Event Monitoring or Shield?
No, we do not require Salesforce Event Monitoring or Shield.
We're a nonprofit organization. Do you offer discounts?
Yes! If you’re a 501(c)3 in the United States or the equivalent in your home country, we offer a 50% discount on the Growth plan (up to 500 users). Contact us for details.
How do you handle community users in your pricing?
Community users are steeply discounted. We take an average of the monthly (active) community users at the start of your contract and price at five cents per user.
We are a Salesforce Consulting Partner. What is the pricing for Partners?
We have a growing network of partners and different plans to suit your business situation. Pharos also now has "multi-org monitoring," meaning you can track multiple organizations - whether they be individual companies or multiple orgs within a company. A single master dashboard shows you an all-up view across the orgs, while drill-down dashboards let you look at each org separately and in more detail. Book a meeting and let's discuss how you can benefit from the Pharos Partner Program!
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